We are committed to high quality legal advice and client care. If you are unhappy about any aspect of the service or about the bill, please contact Mary Mahon so that we can do our best to resolve the problem. If you still have queries or concerns, please contact Mary Mahon who is the Client Care Partner to whom any final issues can be reported.
We are regulated by the Solicitors Regulation Authority and complaints and redress mechanisms are provided through the Solicitors Regulation Authority and the Legal Ombudsman.
All firms of solicitors are obliged to attempt to resolve problems that clients may have with the service provided. It is therefore important that you immediately raise your concerns with us.
If we are unable to resolve any such concerns to your satisfaction you are entitled to make a complaint to the Legal Ombudsman – www.legalombudsman.org.uk – P.O. Box 6806 Wolverhampton WV1 9WJ.
The Legal Ombudsman investigates complaints about service issues with lawyers. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.
Complaints about a client’s rights under the General Data Protection Regulation must be submitted to the Information Commissioner’s Office – ico.org.uk.
Any disputes or legal issue arising from our Client Care and Terms of Business will be determined by the law of England & Wales and considered exclusively by the English & Welsh courts.
You can contact the Solicitors Regulation Authority at The Cube Wharfside Street Birmingham B1 1RN if you have concerns in relation to a solicitor’s conduct and behaviour.
